These bots function on a simple if-then logic, responding to user inputs with predefined answers stored in a decision tree. Integration is easy and does not require extensive IT support, making it an excellent entry-level option for businesses looking to enhance their customer engagement without significant upfront investment.

These chatbots leverage the power of Microsoft Copilot Studios to incorporate machine learning algorithms and natural language processing capabilities. They can learn from interactions to improve their responses over time, offering a more sophisticated level of service that can adapt to the evolving needs of your business and customers.

These systems are designed to seamlessly transition between the chatbot and human agents within the same conversation window. The integration facilitates a smooth handoff process, where the chatbot can collect preliminary information before passing the interaction to a human, enhancing the efficiency and quality of customer service.

Leveraging the WhatsApp Business API, these chatbots can send, receive, and manage messages asynchronously. They are capable of handling a high volume of interactions across different time zones, ensuring that your business is always responsive without the constant presence of live agents. This solution is particularly effective for international businesses or those with a broad customer base.