Use Case: Real Estate Inquiry Handling

Scenario: A real estate agency receives a high volume of inquiries about property listings, which varies in complexity and often requires human intervention.

Solution: A hybrid chatbot system is utilized where basic inquiries are handled by the chatbot. If a query requires detailed discussion, it seamlessly hands off the conversation to a live agent.

Outcome: Immediate response to customer inquiries boosts customer engagement and satisfaction, while agents are reserved for high-value interactions, optimizing resource allocation.

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