Use Case: Restaurant Reservation and Customer Service
Scenario: A restaurant wants to improve its booking system and customer service follow-up without overwhelming their staff with phone calls.
Solution: Implement a chatbot on WhatsApp, enabling customers to book tables, ask questions, and receive promotional updates asynchronously at their convenience.
Outcome: Customers enjoy the flexibility of communicating at their leisure, leading to higher satisfaction and increased bookings, while the restaurant manages customer interactions more efficiently.
- Boost in reservation bookings by 20% through accessible and convenient scheduling options.
- Reduction in no-show rates by 10% through effective reminders and confirmations via WhatsApp.
- Customer engagement increase by 50% with promotions and updates leading to repeat visits.