Use Case: Real Estate Inquiry Handling
Scenario: A real estate agency receives a high volume of inquiries about property listings, which varies in complexity and often requires human intervention.
Solution: A hybrid chatbot system is utilized where basic inquiries are handled by the chatbot. If a query requires detailed discussion, it seamlessly hands off the conversation to a live agent.
Outcome: Immediate response to customer inquiries boosts customer engagement and satisfaction, while agents are reserved for high-value interactions, optimizing resource allocation.
- Boost in reservation bookings by 20% through accessible and convenient scheduling options.
- Reduction in no-show rates by 10% through effective reminders and confirmations via WhatsApp.
- Customer engagement increase by 50% with promotions and updates leading to repeat visits.